Summer hits and your phone rings 40 times a day. You can’t keep up. Then October comes and the phone goes silent. CustomerHub answers every call during peak season and fills your schedule with maintenance agreements during the slow months. Our 5-Step Growth Engine handles it all — so you can focus on the work.
Peak season overwhelm, off-season silence
HVAC is the most seasonal trade in home services. You’re slammed June through September, then scrambling for work October through March. Without a system to book maintenance agreements and stay top-of-mind, you’re on a revenue rollercoaster.
Automated reactivation campaigns promote maintenance agreements and seasonal tune-ups to past customers — filling your schedule during slow months without you lifting a finger.
110,000+ unfilled HVAC positions nationwide
The HVAC industry faces a massive labor shortage. You can’t hire your way to handling more calls — you need every lead you have to convert. Missing a single call during peak season means losing a $3,000–$8,000 installation job.
Source: ACHR News, industry workforce reporting
CustomerHub captures and follows up on every lead automatically — so you convert more of the calls you already get, without hiring more staff.
Average HVAC company misses 35% of incoming calls
Your techs are on roofs. Your office manager is on another line. Meanwhile, a homeowner whose AC just died in July is calling — and getting voicemail. That missed call is a $3,000–$8,000 installation job walking to a competitor who picked up.
Source: ServiceTitan, 2024 HVAC Industry Benchmark Report
Missed call text-back in under 5 seconds means you’re always the first to respond — even when your techs are on a roof.
88% of homeowners check reviews before calling an HVAC company
For high-ticket decisions like a $7,500–$15,000 system replacement, homeowners do their homework. An HVAC company with 20 reviews loses to the one with 200 — even if the work is identical. Your reputation is your storefront.
Source: BrightLocal, Local Consumer Review Survey, 2024
Automated review requests after every service call build your Google reputation to 200+ reviews — making you the obvious choice when homeowners start researching.
When it’s 100° outside and your phones are ringing off the hook, add our AI receptionist to handle overflow calls, qualify emergencies, and book appointments — so no lead slips through during your busiest days. Available as an add-on to any plan.
Automated email and text campaigns promote maintenance agreements, seasonal tune-ups, and filter replacements to past customers — keeping revenue steady between peak seasons.
After every completed job, your customer gets an automatic review request. HVAC companies with 100+ Google reviews win the local pack — we help you get there on autopilot.
When your team is on a job and can’t answer, an instant text fires to the caller within 5 seconds. Keeps the lead warm until you can call back — especially critical for after-hours emergency calls.
A conversion-focused website with service area pages, click-to-call, and online booking — built to rank for the searches homeowners actually make when their AC breaks or their furnace stops working.
See why they stopped doing follow-ups, reminders, and review requests manually.
Everything you need to answer every call, earn 5-star reviews, and book more jobs.
No contracts. Cancel anytime. Live in 7–10 business days.
Automated campaigns reach out to past customers with maintenance agreement offers, seasonal tune-up reminders, and filter replacement specials. This keeps your schedule full between peak seasons instead of waiting for the phone to ring.
Yes. The AI is trained to identify emergency situations (no heat in winter, no AC in summer) and can either book an immediate appointment or transfer the call to your on-call technician based on your rules.
Most HVAC companies are fully set up within 7 days. We recommend starting at least 2–4 weeks before your peak season so the system is trained and running before call volume spikes.
CustomerHub handles the marketing and customer communication side — lead capture, follow-up, reviews, and campaigns. It works alongside your existing field service management and scheduling tools.
One recovered missed call per month more than pays for the platform. With service calls worth $300+ and installations worth $3,000–$8,000, even recovering 2–3 calls per month means significant return on your investment.
Book a free 30-minute audit and see what you're missing.
Book A CallNo commitment required · 30 minutes by call